Welcome to the new OIC Zendesk adapter, part of the August 21 release.
Firstly, apologies for the tardiness of this post, but that's what a 3 week vacation does to you!
ZenDesk is one of the most popular customer service apps on the planet - my simple demo covers creating a ticket in ZenDesk.
I need the ZenDesk Client ID and Secret, in order to create the connection in OIC - So I click on the admin icon and select API.
There is a button on the left (not shown in the above screenshot) - Add OAuth Client. I fill in all the fields and save - the Client Id is shown once and only once. I save it to a file.
Btw. the redirect url format is https://yourOICInstance/icsapis/agent/oauth/callback
Now I create the connection in OIC - using the Zendesk field Unique Identifier as Client Id.
Create the ZenDesk Connection in OIC
I enter the data above and then click Provide Consent.
Create an app-driven Integration in OIC
- Create or Update (create or update records in Zendesk)
- Query (get records from Zendesk)
- Delete (delete records from Zendesk)
- Bulk Import (import bulk records into Zendesk)