OIC is a toolbox for addressing the following -
1. Application Integration
2. Process Automation
3. Integration Analytics
4. Zero code apps
Naturally we have very deep integration between 1 to 3.
This you will see, further on in this post.
So let's address each of the above in a bit more detail -
Application IntegrationIntegration, formerly known as ICS -
New features here include the long awaited Workday adapter.
The usual patterns are supported -
I create a new Orchestration -
Note the new group on the right - Integration Artifacts
Now, I have a Process - NewOrgApprovals - already deployed, that approves new organizations,
and then writes them to Service Cloud.
This process has 2 Start actions -
Message and Form
So, I could call this process from Integration (ICS).
Now, back in the Integration design time -
I drop this Local Process onto my canvas - this is a proxy for the processes I have deployed.
I select the one I am interested in.
So there we have it, deep integration with Process.
On logging in to OIC, I immediately see my process TaskList -
As I am an Admin user, I also see some high level info on
my Integrations -
I see total number of Integrations, how many are active etc.
I also see the same for my Connections.
I also get quick access to what I'm currently working on.
The Actions Panel allows me to initiate the processes to which I have access -
Then I see the following -
Clicking on the above will bring me into the Process and Integration design-times.
Further down I see the top level Monitoring information -
to the left, Process Monitoring, Integration, on the right.
Clicking on My Tasks will bring me into a screen very reminiscent of
Process Workspace Tasks view
Now let's look at the menu a big more closely here -
I click on Administration and see the Process Roles -
Note the new role - Analytics Viewer
Administration also offers the following -
No major deltas, compared to PCS.
However, if you want to try out Dynamic Processes, you will have to select the
checkbox here. Dynamic Processes (Case Mgt) is in preview mode with version 1 of OIC.
Click on Initiate Requests to see a list of the apps to which you have access.
I initiate a process -
I click on Inbox and see the task awaiting approval
I open the task and Approve -
For Monitoring, I click on Dashboards -
For Tracking, I click on Processes -
That's the high level introduction - I will delve down deeper in later posts.