One thing that hit me on logging in to ServiceNow was the plethora of functionality on offer.
Introduction to the ServiceNow adapter
ServiceNow provides platform-as-a-service (PaaS) enterprise service management software for human resources, law, facilities management, finance, marketing, and field operations. ServiceNow specializes in IT service management (ITSM) applications and automates common business processes. ServiceNow contains a number of modular applications that can vary by instance and user.
ServiceNow contains many modules/plugins and our adapter gives you access to the following -
However, I have no time for delving into its intricacies. I need to provide my mobile developer with an easy way to create/update an Incident in ServiceNow.
And, being the Irishman that I am, that I will do.
As usual, quotes from the OraDocs in italics.
First step - create a ServiceNow connection in OIC.
Create ServiceNow Connection
... is again the best approach here.
There are pre-requisites one needs to complete on the ServiceNow side for this to work.