Process Composer has a new section in 16.3.5 - Integrations
This provides us with OOTB connectivity to ICS.
Let's try it out - here is a simple ICS integration that creates an Organization in Service Cloud.
I pass in an Org name and get, as response, the Service Cloud OrgID.
The interface is very simple, compared to the Service Cloud Organization definition - just orgName.
I test the ICS integration using SOAP-UI -
Now back to PCS -
So first we need to configure the connection to ICS -
this we do in Workspace -- Configure
Here we can configure PCS to use a particular ICS instance.
Then click on Test to verify that ICS is reachable.
Now back to Composer
Remember, I am looking to use -
I select it -
I click Next
I now click Create
Now, I want to leverage it in the process.
I have a simple process with a start form, which allows a user to enter the name of the organization to be created.
I add a Service Task
- and configure it to use the Integration
I do the Data Association
I deploy -
and test -
I validate in Service Cloud -
and here it is...