Simple scenario here - customer wants OIC to send context sensitive emails in case of error. So what do I actually mean by this? I have ERP and HCM related errors, each of these will result in the sending of a notification. However, the ERP related email should have its own sender email address, email formatting etc. The same applies to HCM - Here is a simple example of such emails -
Note the 2 email addresses niallC@hcm.com and niallC@erp.com. These have been specified as valid email addresses in OIC - Settings - Integrations - Notifications -
Now to the integration that will send the email. This will be part of your error handling framework.
For this simple example I use the following request payload -
Let's look at the SendERP Error Notification configuration -
Note the use of html for the LOB look and feel. Also note the use of Parameters. These are set to the relevant values from the Request.