Monday, September 19, 2016

#526 ICS Lookups

Simple example here.
I am syncing Contacts between Sales Cloud and Service Cloud -

In my example, the country designation for Ireland in Sales Cloud is Eire, while in Service Cloud, it is Ireland.

I created a lookup to capture this -

Let's add Eloqua to the mix -

Now let's leverage this in the above integration - Here are my mappings -

 Note, I have not mapped Country.

I now map this, using the Lookup -

Note, I am using the ICS function --> lookupValue

I select the Lookup to use -

I specify the Sales Cloud attribute to be used - Country.

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