Wednesday, February 8, 2017

#551 PCS 17.1.3 leveraging ICS

Now we have even tighter integration between PCS and ICS. Together they provide us with an unbeatable process and integration platform.

Let's start with a simple example -

Here is my ICS process - all it does is create an organization in Service Cloud.

Now to PCS - I can "register" my ICS environment in Workspace (Administration - Services).

Now to my process - this is a simple order process. The order comes from an organization.
A confirmation email is sent to the Org email address, once the order has been approved.

Now I want to call my ICS process to create the organization, once the order has been approved.

Now I can browse for my integration process on ICS -

Here it is -

I do the Data Associations for input and output -

I resequence the "approved" activities - I also configure the email body to include
the Org Id returned by Service Cloud.

Now to the deployment -

Note: Security is Username Token

I test -

Track -

Check in Service Cloud -

I check my email -

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