In the integration, accounts and contacts from Oracle Sales Cloud can be synchronized with organizations and contacts in Oracle Service Cloud. This synchronization is executed using Oracle’s Integration Cloud Service as the backbone for mapping and information exchange.
This release of pre-builts covers the syncing of following objects
in Sales and Service Cloud.
These integrations are packaged into, yes, a package.
This package also includes default Sales Cloud and Service Cloud
So the modus operandi is -
1. import the package
2. configure the 2 connections (Sales & Service) to point to your instances.
3. examine the integration data mappings (the fields synced).
3.1. change the mappings as required.
Sales and Service Cloud can now support eventing on the aforementioned
business objects. The ORCL doc details what configuration needs to be done
on both SaaS apps.
As an example, lets look at Service Cloud -
You just need to set the following variables -
EVENT_NOTIFICATION_ENABLED needs to be set to Yes
This activates event publication.
EVENT_NOTIFICATION_MAPI_SEC_IP_RANGE can be set to limit
the ip addresses that can send messages to Service Cloud.
The Credentials for incoming requests are set via the following -