Simple example here.
I am syncing Contacts between Sales Cloud and Service Cloud -
In my example, the country designation for Ireland in Sales Cloud is Eire, while in Service Cloud, it is Ireland.
I created a lookup to capture this -
Let's add Eloqua to the mix -
Now let's leverage this in the above integration - Here are my mappings -
Note, I have not mapped Country.
I now map this, using the Lookup -
Note, I am using the ICS function --> lookupValue
I select the Lookup to use -
I specify the Sales Cloud attribute to be used - Country.
I am syncing Contacts between Sales Cloud and Service Cloud -
In my example, the country designation for Ireland in Sales Cloud is Eire, while in Service Cloud, it is Ireland.
I created a lookup to capture this -
Let's add Eloqua to the mix -
Now let's leverage this in the above integration - Here are my mappings -
Note, I have not mapped Country.
I now map this, using the Lookup -
Note, I am using the ICS function --> lookupValue
I select the Lookup to use -
I specify the Sales Cloud attribute to be used - Country.
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