Monday, September 19, 2016

#526 ICS Lookups

Simple example here.
I am syncing Contacts between Sales Cloud and Service Cloud -














In my example, the country designation for Ireland in Sales Cloud is Eire, while in Service Cloud, it is Ireland.

I created a lookup to capture this -



















Let's add Eloqua to the mix -










Now let's leverage this in the above integration - Here are my mappings -



 Note, I have not mapped Country.



I now map this, using the Lookup -



Note, I am using the ICS function --> lookupValue


I select the Lookup to use -








I specify the Sales Cloud attribute to be used - Country.















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