Here is my simple example -
The Milestone - M2 Approval Completed has a duration of 5 minutes.
I see this highlighted in the Case UI
Now, I have added a rule to activate another activity, when this duration is exceeded.
Currently, my activity list is as follows -
The rule is as follows -
So what happens after 5 minutes?
The specified "ApprovalOverdueActivity" is now available.
The Milestones panel also reflects this timeout.
Naturally, I could have added the Milestone name to the rule condition as well.
The Milestone - M2 Approval Completed has a duration of 5 minutes.
I see this highlighted in the Case UI
Now, I have added a rule to activate another activity, when this duration is exceeded.
Currently, my activity list is as follows -
The rule is as follows -
So what happens after 5 minutes?
The specified "ApprovalOverdueActivity" is now available.
The Milestones panel also reflects this timeout.
Naturally, I could have added the Milestone name to the rule condition as well.
1 comment:
Hi Niall,
Can you elaborate on how to modify the duration of one milestone as a result of the start of another? Like on reach of milestone 'phase1-started' the milestone 'phase1-completed' should be 5 minutes.
Thanks in advance.
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