#553 ICS 17.1.3 --> Lifecycle management - Test 2 Production

To begin with, how do I create Dev, Test and Production environments in ICS?

Let's take a simple example of a customer who needs to integrate Sales and Service Cloud.
This is currently their only requirement in respect of ICS.

So they need 2 connections * 3 for the different environments.
Therefore all they need to do is purchase 6 connections and then create 3 instances,
each with two connections.

ICS user management can keep the users separated between the environments.

So now to a simple example of Test 2 Production.

Let's begin with the following integrations -

As a best practice, put related integrations into the same package -

This allows me to export/import the integrations as a unit.
The 2 integrations above include a REST and a RightNow adapter.

The export will include the Connections and the complete Integrations.
Once imported the connections need to be updated with the Security & Endpoint information.
Just imagine, you are moving from Test to Production - these values will be different.
However, if the connections already exist in the Production system, then they will be used.

So what are the steps?

1. Export from Test

2. Import into Production

3. Configure the Connections (if necessary)

4. Activate the Integrations


Steps 1 and 2 can also be done via the REST API.

Export

GET /icsapis/v2/packages/{packagename}/archive

In my case,

https://myICS/icsapis/v2/packages/CreateContactPackage/archive

Test in Postman -

I then unzip the file -

Import

POST /icsapis/v2/packages/{packagename}/archive

In my case,

https://myICS/icsapis/v2/packages/CreateContactPackage/archive