Friday, October 14, 2016

#530 PCS 16.3.5. New Features - Integrations

Process Composer has a new section in 16.3.5 - Integrations.

























This provides us with OOTB connectivity to ICS.

Let's try it out - here is a simple ICS integration that creates an Organization in Service Cloud.

I pass in an Org name and get, as response, the Service Cloud OrgID.







The interface is very simple, compared to the Service Cloud Organization definition - just orgName.

I test the ICS integration using SOAP-UI -












It works!

Now back to PCS -































So first we need to configure the connection to ICS -
this we do in Workspace -- Configure





Here we can configure PCS to use a particular ICS instance.
Then click on Test to verify that ICS is reachable.













Now back to Composer -



















Remember, I am looking to use -













I select it -


























I click Next -

























I now click Create

That's it!



















Now, I want to leverage it in the process.
I have a simple process with a start form, which allows a user to enter the name of the organization to be created.


















I add a Service Task - and configure it to use the Integration.



















I do the Data Association -













I deploy -





























and test -











I validate in Service Cloud -

and here it is...
























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