Wednesday, February 8, 2017

#551 PCS 17.1.3 leveraging ICS

Now we have even tighter integration between PCS and ICS. Together they provide us with an unbeatable process and integration platform.

Let's start with a simple example -

Here is my ICS process - all it does is create an organization in Service Cloud.



























Now to PCS - I can "register" my ICS environment in Workspace (Administration - Services).














Now to my process - this is a simple order process. The order comes from an organization.
A confirmation email is sent to the Org email address, once the order has been approved.












Now I want to call my ICS process to create the organization, once the order has been approved.















Now I can browse for my integration process on ICS -

















Here it is -



































I do the Data Associations for input and output -



























I resequence the "approved" activities - I also configure the email body to include
the Org Id returned by Service Cloud.














Now to the deployment -

Note: Security is Username Token

























I test -

























Track -













Check in Service Cloud -
























I check my email -




#550 Oracle Partner, Bristelcone - integration accelerators for ICS



We all know how easy it is to build SaaS 2 SaaS and SaaS 2 on-premise integrations with ICS.
The main IP in the data mapping, which requires a functional knowledge of the business objects, both source and target. In order to help here, Oracle provides pre-built integrations between apps such as Sales and Service Cloud. This pre-built helps keep Sales Accounts and Contacts in sync. I have blogged about it here

Now, our partner Bristelcone has taken this on board and has developed pre-built integrations that truly accelerate your ICS development.





















Check out their offerings here

Friday, February 3, 2017

#549 PCS Business Analytics

Here is a simple process I will use in this blog post -















Here are the various roles and the users assigned to them -

























I create an Order -





































I now log in as the process owner and click on the Dashboards link








I then click on the Business Analytics tab
























Here I can create queries on the process -
























OOTB, I get generic info offered.

Now, I return to the PCS Composer -


















I will add some indicators -












Dimension - how I want to slice the data e.g. slice orders on product or country
Measure - value I want the intelligence on e.g. product price
Attribute - helper for filtering














I also added an Attribute - exportRestriction. This is also a field in the Order.

I re-deploy the PCS app.

I now log back into Workspace and go to the Business Analytics screen -
I have logged in as bala.gupta, the process owner -

Note, the availability of the business indicators, I just created -


























Thursday, February 2, 2017